PuroClean Disaster Restoration

PuroClean came to my rescue after a toilet over-flowed and did substantial damage. They contacted me immediately, and had someone on site in 4 hours - with water removal and mold remediation starting the next morning. They saved what they could - including recently installed countertops - and kept me informed every step of the way. I could not be more pleased with their service and professionalism. Special thanks to Beth, Everett and Tina for their great work.

PuroClean just finished water damage clean up and mold removal in our kitchen where our fridge flooded the laminate flooring and soaked through to the OSB subfloor, ruining several cabinets, floors and wall. I was very happy with how quickly Puroclean came in and inspected what needed to be done, and then very quickly came to set up a safe and sealed containment area in the kitchen to keep our family safe while they dried, treated and removed the water damage. I had great confidence in Everett and his experience, he had a plan and knew what had to come out versus what could be saved. They used a professional air scrubber machine and cleaned thoroughly when they were done. I loved how after they left, I didn't have to clean up after them. His team of Mariah, Jeff, Eli and Jen were here very quickly to get the job started, and in only 2 days the flooded area of the kitchen was dry, cleaned and free of mold. Everett and Beth were also very helpful in working with our insurance company to document damage, and make sure we were taken care of. This team was friendly, honest, hard working, and quick! When a flood disaster happens, these guys are awesome!

They tore up my carpet and opened holes in the floor. After finding pre-existing water damage that the insurance wouldn't cover, they closed up shop and left. I understand that since they are getting paid by the insurance company. However, I find it unconscionable that they would leave my home in such a state, especially knowing that I have small children. It's it reality too much to tack down some cheap plywood? Apparently.

Everything about the experience was awful. They lied to us from day one and that never stopped. They used poor materials. My cabinets don't close correctly. My front porch was torn up by their workers and they only fixed part of what they damaged. My kitchen floor now tears every time I have to move the table, fridge, or whatever. The shelves in my pantry are laughably small. It's a pantry I need to store food there. Electrical still isn't working right. They left my bedroom window unfinished after they were "finished" so long that I just covered the whole wall with a sheet so I wouldn't have to look at it. The list of issues is so long I couldn't fit it all on a review. They changed major functional areas of my home to where they're barely even functional. I've corrected some things myself. They threw everything of mine away without contacting me even after I had 4 people with the company promise me they'd call me before anything hit the dumpster. They threw away all of my identification, my college degree that barely even had smoke damage. The exterior of it had a little bit of black which I easily wiped off. The stuff of mine that they did "save" and supposedly put in storage they then lost it before we could get it. We weren't compensated for that, they merely apologized after bringing us someone else's empty drawers. The list of offenses is so long I'm really considering contacting an attorney. I will never forget this company and what they did to my family. Oh! And on a regular basis their employees would drink in my house and leave the beer cans and they'd smoke in my house. When I tried complaining all they said is "well, those individuals have been let go" but how is that supposed to help me? If the company isn't just a bunch of scam artists then someone got in way over their heads somehow and screwed things up big time and tried to cover it up. I really should contact a lawyer though.

We contacted Puroclean after the first restoration company refused to return calls and set a date for cleanup. Everett Jones came out right away and walked the property and took pictures. We had the quote back in 2 days. We had a few questions and Beth was very helpful and answered them. The cleaning crew of Tina Roberts, Cesar Urena, Branden Cave, and Halee Hensley did an amazing job with the clean up and kept us informed all the way. Thank you Puroclean for everything. I will definitely recommend you to others.